If you have any questions about your service or your bill, why not try our FAQ page first to see if your question might be answered there.  If not, give us a call and we’ll be happy to help you.  At Milcrofton Utility District, we are here to serve by providing the purest water and the best customer service.

***New Water Rates posted HERE on August 24, 2022. A notification will also be on the new water bills with a due date of 10/1/2022. Water rates are now effective for any bill with a due date on or after October 1, 2022.***

**DUE TO A SUPPLY CHAIN ISSUE, BILLS ARRIVE IN A BROWN ENVELOPE. BILLS WILL BE DELIVERED IN WHITE ENVELOPES ONCE THOSE ENVELOPES BECOME AVAILABLE.**

Please ensure the contact number for your account is current.

You can make phone updates to your account by logging into the Milcrofton website, www.milcrofton.com, selecting the Pay Your Bill tab, and clicking on the on-line bill pay link.   When in the Milcrofton portal, select communication preferences. Alternately, you may call Milcrofton Customer Service at 615-794-5947, ext. 4.

MAILING ADDRESS:   6333 Arno Road       Franklin, TN   37064 – 7902

You can use the pay by phone option by calling (615) 203-0427.

Like us on Facebook at Milcrofton, for the latest updates on possible outages in your area.

BACKFLOW DETAIL  Please take note as you will be required to move any backflow device installed after 1/22/2020 if it does not abide by the new requirements.  You or your installer should always check the water providers current requirements before installing a potential cross connection.  Knowing the requirements for the backflow prevention device with the water provider ensures public safety.  Any new irrigation systems being installed should have a backflow test done at start up. Please contact Milcrofton for conducting backflow testing as we are the only approved tester for backflow devices in our system.