If you have any questions about your service or your bill, why not try our FAQ page first to see if your question might be answered there.  If not, give us a call and we’ll be happy to help you.  At Milcrofton Utility District, we are here to serve by providing the purest water and the best customer service.

07/11/2022 – UPDATE: Milcrofton has lifted the water conservation notice. Some repairs were made in the system. Recent spotty showers have improved the drought-like conditions. There will no longer be a requirement to follow an irrigation schedule based on your address. We appreciate the customers who complied with the conservation requirements.

07/07/2022 – UPDATE: If you have a newly sodded yard or newly installed landscaping and would like to request a temporary waiver to irrigate more often than the 3 days a week schedule posted below, please contact our office so we can note your account. (615) 794-5947 Option 4

06/27/2022 – This is a water conservation notice. Due to current drought-like conditions if you have an address ending in an even number you may use water for irrigation on Monday, Wednesday, and Friday only. If you have an address ending in an odd number you may use water for irrigation on Tuesday, Thursday, and Saturday only. We thank you in advance for helping manage these drought-like conditions. Failure to comply could result in your service being disconnected.

DUE TO A PRINTING ERROR IN YOUR MILCROFTON BILL THAT WAS DUE 6/01/22, NET & GROSS AMOUNTS WERE PRINTED THE SAME. PLEASE PAY THE NET AMOUNT DUE BY JUNE 1st TO AVOID A LATE FEE. IF YOU NEED THE LATE FEE AMOUNT AFTER THE 1st of JUNE PLEASE CALL OUR OFFICE. THE LATE CALLS NOTIFIED YOU OF THE AMOUNT DUE WITH THE LATE FEE.

**YOU MAY NOTICE THE BILLS ARRIVING IN A BROWN ENVELOPE; THIS IS DUE TO A SUPPLY CHAIN ISSUE. THE BILLS WILL GO BACK TO BEING DELIVERED IN WHITE ENVELOPES ONCE THEY ARE AVAILABLE.**

Please ensure the contact number for your account is current.

You can make phone updates to your account by logging into the Milcrofton website, www.milcrofton.com, selecting the Pay Your Bill tab, and clicking on the on-line bill pay link.   When in the Milcrofton portal, select communication preferences. Alternately, you may call Milcrofton Customer Service at 615-794-5947, ext. 4.

MAILING ADDRESS:   6333 Arno Road       Franklin, TN   37064 – 7902

You can use the pay by phone option by calling (615) 203-0427.

Like us on Facebook at Milcroftonfor the latest updates on possible outages in your area.

BACKFLOW DETAIL  Please take note as you will be required to move any backflow device installed after 1/22/2020 if it does not abide by the new requirements.  You or your installer should always check the water providers current requirements before installing a potential cross connection.  Knowing the requirements for the backflow prevention device with the water provider ensures public safety.  Any new irrigation systems being installed should have a backflow test done at start up. Please contact Milcrofton for conducting backflow testing as we are the only approved tester for backflow devices in our system.